FAQ

> 1:Are you a trading company or manufacture?

We are a professional manufacturer with experiences over 20 years. We started this rotary fill and seal machine since 2003.

> 2.Why choose us?

We are a professional manufacturer of packaging machinery. With a strict and effective quality control system, our products are CE approved, and we have ISO9001 Certificate. With numerous in-house service technicians and engineers, we are ready to assist when you need dedicated and knowledgeable expertise.

> 3. What is your delivery time?

Normally 30-45 working days upon order confirmation and down payment.

> 4.What kind terms of payment can be accepted?

Normally TT. Or L/C if customers order amount is more than 150K USD.

> 5.What about the warranty time?

1).Our packing machine is 12 months under warranty. Artificial and thunder strike damage is out of the scope of the warranty. Spare parts are not in the warranty time.
2).Maintenance after warranty period Any machine problems after warranty period, we will provide you same quality spare parts and maintenance service with the best favorable price.

> 6. How about your service?

We have service all over the word. We could send engineers from China who is English speaking or help the customer with our distributors from his country. We can provide the customer with the user training for better operation and maintenance of the machine.

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